![]() You can figure out the cause by checking the transmission error code displayed on the machine. Is your fax not working because of transmission errors? Usually, this happens when there’s a failure to establish a connection. If you know the cause of your fax not working, troubleshooting would be much easier. Thankfully, these are common issues that aren’t difficult to solve. There is an issue related to your fax machine ink or toner cartridges.There is a problem with your fax machine’s automatic document feeder or wire cables.Your fax machine fails to connect with your receiver’s phone line.Your fax machine could not establish a connection with your telephone line or modem.You are trying to send a fax to a number that is blocked or outside your area code.The fax number you’re trying to send your fax to is either busy or unreachable.If you find your fax not working, it could be due to the following reasons: You can also switch off the fax rejection mode permanently.Ī common issue with fax machines is failing to send faxes. Adjusting the reception settings usually fixes this issue. If your Canon or Brother machine has a persistent problem receiving faxes, you need to see whether it has a feature called fax rejection or something similar. Some fax devices have this feature automatically enabled to block inbound faxes from unknown numbers, including faxes with no registered sender information. There are also instances wherein your sender’s fax has been rejected by default. Since you can set its receive settings to manual mode, you may need to switch it to Auto. Ensure that your fax device is set to receive faxes automatically.If this works, then you’ve successfully fixed the issue. If yes, switch it to disabled and send a test fax to your machine. Your facsimile machine may have a feature called Fax Preview.Check if the printing option for received faxes has been disabled.Still, you can check first and see if it’s a matter you can resolve without asking for an expert’s help. Fixing this issue usually depends on your machine’s brand or model. Is your fax not working, but only when you’re trying to receive a fax? The root of the problem could be a faulty phone line or an incorrect setup. Why Is My Fax Machine Not Receiving Faxes? It is also best to refer to your machine’s troubleshooting documentation to get this matter resolved. The proper settings for your fax machine will vary per model. You could also check your machine’s receive mode settings if you’re having issues receiving a fax. In this case, you may need to correct or update your existing fax configurations to fix the problem. Sometimes, issues related to your fax not working could be due to wrong machine settings. Change or update your fax machine settings You may need to ask a professional to install these new parts, which will cost you extra. For parts replacement, check with your machine manufacturer. If cleaning doesn’t help, you may need to replace the worn-out parts. Try cleaning the ADF roller and see if it can fix the problem. Stressed by frequent paper jams? This issue is most likely caused by a broken, worn-out, or dirty automatic document feeder. ![]() Don’t forget to carefully clean the cartridge slots. Once you’ve confirmed that your machine has issues, replace your cartridges. ![]() You can use various online faxing tools to send a free test fax. It could also be due to your printer’s ink running low. If you find your received faxes appear blotchy or smudged, the issue could be related to a leaking or blocked cartridge. Unplug all cables and remove anything that is directly connected to the power source. When cleaning your fax machine, make sure to turn it off first. Cleaning your machine’s automatic document feeder (ADF) and corona wires can help fix problems related to poor print or scan quality. Clean your machineĪ dirty fax machine could result in several issues that usually affect the scan and print quality. ![]() Ask them to fix the problem related to sending international faxes. If you can send local faxes just fine, you may need to contact your telephone service provider. If your landline works, you may need to unplug and reset your connection.Īnother thing to consider is whether your telephone network blocks overseas faxing. You also need to check whether your phone has a dial tone. ![]() See if the phone cable is loosely connected. If this is the case, then it is better to double-check the connection. If you are having issues sending faxes despite dialing the correct fax number, the problem could be connectivity-related. If you follow these steps, you’ll be able to determine why you can no longer send or receive a fax. Performing basic troubleshooting when your fax machine is malfunctioning is ideal for common issues. Fax Not Working? 5 Basic Troubleshooting Steps ![]()
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